Advanced Service Level Agreements (SLAs) April 19, 2009

This is an advanced course to focus on developing and maintaining SLAs in a services context to give our participants a higher degree of understanding on the subject through case studies, discussions, and exciting activities led by our expert trainer and networking opportunities.

Official Website: http://www.marcusevans.com/html/eventdetail.asp?eventID=15340&SectorID=39&divisionID=