Relationship building takes a lifetime. It takes more than just an improvement in service delivery or in setting up contact centres to build trust and loyalty. Communication is the key to overcome these obstacles and become more customer orientated.
Official Website: http://www.marcusevans.com/html/eventdetail.asp?eventID=14487&SectorID=28&divisionID=
Added by mBLAST on July 20, 2008