Global Call Centers: Is the World Flat? March 21, 2006

http://www.womenintelecom.org

Global Call Centers: Is the World Flat?
What does Outsourcing Mean to Me?
Can we Compete in a Global Economy?

Women in Telecommunications hosts a panel of industry experts to discuss trends in Global Customer Contact Centers. Learn how companies are using outsourcing, home based agents and leading edge technology to deliver 24/7 Customer Service. Can partnerships with best in class providers deliver both cost savings and productivity improvements? How do companies integrate their internal and outsourced operations?

Sharon Pettigrew, Founder of Call Center Group, has twenty years of Call Center Experience. An expert in call center audits and CRM, she has implemented Call Centers in the US, Canada, Europe and India. Sharon will review successful strategies for Global Call Centers and address the question: Can outsourced centers delivery quality customer service?

Industry expert, Kathryn Juve, Vice President of Sales for 24/7 Customer, will discuss global outsourcing and the strategy that has catapulted her company to the forefront of successful outsource partners as ranked in Business Week (01/06).

Right Now Technologies will provide examples of how their hosted Knowledgebase and CRM solution has enabled customers to implement a global Customer Contact Solution.

Join us for a highly interactive review of the trends, challenges and opportunities from Customer Call Centers going global. The World is Flat...so we had better adapt or get left behind.

NOTE: You must pre-register to gain entry to the building.

COST & REGISTRATION:
$15 WIT members & students; $25 General Admission.
http://womenintelecom.org

MORE INFO:
Website: http://www.womenintelecom.org
Email: [email protected]
Phone: 415-561-9238

About Women in Telecommunications:
A networking organization promoting education and information sharing in the communications industry.